What to know when visiting a loved one at Stonehill.

Stonehill Communities regards the safety, health, and well-being of our residents and staff as the utmost priority. Following CDC and IDPH guidance, Stonehill has limited indoor visitors at the Stonehill Communities Health Center. Family members are encouraged to set up video chat visits to stay connected with loved ones. Assisi Village residents are able to have scheduled indoor visits.

Indoor Visits at the Stonehill Health Center

CMS has provided updated guidance regarding visitation following recent COVID-19 vaccinations. Effective 3/12/2021, Stonehill Communities Health Center will allow each resident one visit per day*. Stonehill will continue to request that visits be scheduled through your social worker to help us manage the number of visitors in the building at one time.

o Each resident may have one visit per day, two people may visit at one time.

o Visits should be kept to one hour or less to help manage the number of visitors in the building at one time.

o There is no limit to the amount of visits per week, as long as visits occur on different days and include no more than two visitors.

o Children are allowed to visit, but must be compliant with mask-wearing regardless of age. The child would count as one of the two visitors.

* End of life or Hospice visits will be evaluated separately and based on the resident’s condition and needs.

Please use this email address to schedule a visit: shcresidentvisits@stonehilldbq.com. In your email, please include the day of the week, who is visiting, the resident receiving the visit, and whether the visit will occur in the morning or afternoon.

All visitors will need to follow COVID-19 Infection Prevention strategies that include:

o Screening of all who enter the facility for signs and symptoms of COVID-19 (e.g., temperature checks, questions or observations about signs or symptoms), and denial of entry of those with signs or symptoms
o Hand hygiene (use of alcohol-based hand rub)
o Mask covering mouth and nose
o Social distancing at least six feet between persons* (*social distancing may be disregarded if the resident and visitor have both been fully vaccinated)

Personal protective equipment must be worn at all times and visits are conducted in the resident room.

Please call 563-557-7180 and speak with social work staff if you have questions.

For more information on the regulations regarding visits see the following Family Updates: Family Update from 2/15/2021 and Family Update from 3/12/2021.

Video Chat Visits with Health Center Residents

Stonehill has iPads available for resident use for video chatting with loved ones. To set up a video chat with your loved one, please schedule a Zoom meeting. Using your email calendar, send the Zoom meeting invite (schedule details and link to join) to the email address for the unit where your loved one lives (view email list). Please include the name of the resident you will be video chatting with. We ask that video chat visits be scheduled 2 days in advance and that weekend video chats times be scheduled no later than Thursday for the upcoming weekend.

Health Center Video Chat Times: 9:00 am-11:00 am 1:00 pm-4:30 pm 6:30 pm-8:30pm

These times are set to avoid disruptions to your loved one's regular meal times.

Please see the instructions on how to schedule a Zoom Meeting and invite Stonehill so that it shows up on the unit calendar with the link and a reminder.

On the day of the scheduled Zoom meeting, family will need to call the nurse station of where your loved one lives 15 minutes prior to the scheduled Zoom meeting to ask staff to take the iPad to your loved one. View a full list of resident areas and their email addresses and phone numbers.

Video Chat Times: 9:00 am-11:00 am 1:00 pm-4:30 pm 6:30 pm-8:30pm

To schedule a Zoom appointment please use the unit email address listed here.

If you need further assistance please feel free to contact Activities by calling 563-557-7180 x1320 or x1195.

Indoor Visits at Assisi Village

Family members of residents at Assisi Village are welcome to schedule indoor visits. Residents are limited to two visitors at a time. All visitors must be age 16 or older. Visitors are screened for symptoms upon arrival and must wear masks during the visit. Visits will take place in a designated visit room. To request an indoor visit, please call the Assisi reception desk at 563.583.8234.

Video Chat Visits at Assisi Village

Stonehill has iPads available for resident use for video chatting with loved ones living at Assisi Village. To set up a video chat with your loved one, schedule a meeting via Zoom. Please call the Assisi reception desk at 563.583.8234 for details on how to share the information for your Zoom meeting.


Additional information on the precautions being taken at Stonehill Communities and general resources on COVID-19/Coronavirus can be found here.