Visitor Information
VISITOR INFORMATION
What to know when visiting a loved one at Stonehill.
Stonehill Communities regards the safety, health, and well-being of our residents and staff as the utmost priority. While visitors indoors remain restricted, we are able to assist with outdoor family visits and video chat visits.
Outdoor Family Visits - Effective July 20, 2020
We are now scheduling outdoor family visits with residents on Tuesdays, Thursdays, and Fridays. Each resident area will have rotating scheduled days and times for family visits. Visits will be 30 minutes long. The visits will be in the front parking lot of the Stonehill Health Center. Designated areas will be set up for visits. Each resident will be able to have one visit per scheduled day for their unit.
To request an outdoor visit, we ask family members to email the name of the resident you will be visiting along with the date and time slot requested to: shcresidentvisits@stonehilldbq.com.
Please include in your email the name of the resident you will be visiting and the requested date and time slot: 9:30-10 am, 10:15-10:45 am, 11:00-11:30 am, 1:30-2:00 pm, 2:15-2:45 pm or 3:00-3:30 pm. We recommend families schedule their visits at least 2 days in advance. You will receive a confirmation email response back with the date and time of your scheduled visit. If you do not see a confirmation email, please check your junk mail folder.
On the day of the visit, family members and resident will be required to remain 6 feet apart and wear a face mask. Since masks need to remain in place during the visit, any food items brought will be enjoyed by the resident after the visit. Family members will also be required to complete a health screening upon arrival.
Only 2 visitors 18 years or older are allowed for the visit. The visit will be cancelled if your loved one is in isolation on the day of the scheduled visit or due to weather conditions. We appreciate your cooperation as we work to provide a safe visit for residents, family and staff.
August Outdoor Family Visit Calendar
Stonehill Communities Suspends Visitors in response to Coronavirus (COVID-19).
As Stonehill continues to monitor the unprecedented situation with COVID-19/Coronavirus in the United States we continue to make daily changes to precautions based on recommendations from CMS (Center for Medicare and Medicaid Services), IDPH (Iowa Department of Public Health), and CDC (Center for Disease Control). Under direction from the CMS Director, Stonehill suspended all visitors on Friday, March 13 with exceptions being made only in end-of-life situations. All indoor visitors remain restricted. Outdoor family visits may be scheduled at this time.
These guidelines are in place until further notice for any questions please call 563-557-7180 and to speak to Director of Nursing, Administrator, or House Supervisor. For Wellness Center questions please 563-690-9640.
Thank you for your understanding as we work to ensure the health and safety of residents.
Additional information on the precautions being taken at Stonehill and general resources on COVID-19/Coronavirus can be found here.
