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VISITOR INFORMATION

What to know when visiting a loved one at Stonehill.


Stonehill Communities regards the safety, health, and well-being of our residents and staff as the utmost priority. Stonehill suspended all indoor visitors at the Stonehill Communities Health Center on Friday, March 13, with exceptions made only in end-of-life situations. At this time visits can be scheduled outdoors or virtually.

Outdoor Family Visits

Outdoor Family Visits - Effective July 20, 2020

We are now scheduling outdoor family visits with residents on Tuesdays, Thursdays, and Fridays. Each resident area will have rotating scheduled days and times for family visits. Visits will be 30 minutes long. The visits will be in the front parking lot of the Stonehill Health Center. Designated areas will be set up for visits. Each resident will be able to have one visit per scheduled day for their unit.

To request an outdoor visit, we ask family members to email the name of the resident you will be visiting along with the date and time slot requested to: shcresidentvisits@stonehilldbq.com.

Please include in your email the name of the resident you will be visiting and the requested date and time slot: 9:15-9:45 am, 10:00-10:30 am, 10:45-11:15am , 11:30 am-12:00 pm 1:45-2:15 pm, 2:30-3:00 pm, 3:15-3:45 pm and 4:00-4:30 pm. We recommend families schedule their visits at least 2 days in advance. You will receive a confirmation email response back with the date and time of your scheduled visit. If you do not see a confirmation email, please check your junk mail folder.

On the day of the visit, family members and resident will be required to remain 6 feet apart and wear a face mask. Since masks need to remain in place during the visit, any food items brought will be enjoyed by the resident after the visit. Family members will also be required to complete a health screening upon arrival.

Only 2 visitors 18 years or older are allowed for the visit. The visit will be cancelled if your loved one is in isolation on the day of the scheduled visit or due to weather conditions. We appreciate your cooperation as we work to provide a safe visit for residents, family and staff.

October Outdoor Family Visit Calendar
thumbnail of October Outdoor Visit Calendar

Download October Outdoor Family Visit Calendar

Video Chat Visits

Video Chat Visits

Stonehill has iPads available for resident use for video chatting with loved ones. To set up a video chat with your loved one you will need to schedule a Zoom meeting. Using your email, send the Zoom meeting invite (schedule details and link to join) to the email address for the unit where your loved one lives. Please include the name of the resident you will be video chatting with. Weekend video chats times need to be scheduled no later than Thursday for the upcoming weekend.

Video Chat Times: 9:00 am-11:00 am 1:00 pm-4:30 pm 6:30 pm-8:30pm

These times are set to avoid disruptions to your loved one's regular meal times.

View a full list of resident areas and their email addresses and phone numbers.

On the day of the scheduled Zoom meeting, family will need to call the nurse station of where your loved one lives 15 minutes prior to the scheduled Zoom meeting to ask staff to take the iPad to your loved one. View a full list of resident areas and their email addresses and phone numbers.

Video Chat Times: 9:00 am-11:00 am 1:00 pm-4:30 pm 6:30 pm-8:30pm
To schedule a Zoom appointment please use the unit email address listed here.

If you need further assistance please feel free to contact Activities by calling 563-557-7180 x1320 or x1195.

Stonehill Communities Suspends Visitors in response to Coronavirus (COVID-19). 

As Stonehill continues to monitor the unprecedented situation with COVID-19/Coronavirus in the United States we continue to make daily changes to precautions based on recommendations from CMS (Center for Medicare and Medicaid Services), IDPH (Iowa Department of Public Health), and CDC (Center for Disease Control). Under direction from the CMS Director, Stonehill suspended all visitors on Friday, March 13 with exceptions being made only in end-of-life situations. All indoor visitors remain restricted. Outdoor family visits may be scheduled at this time.

These guidelines are in place until further notice for any questions please call 563-557-7180 and to speak to Director of Nursing, Administrator, or House Supervisor. For Wellness Center questions please 563-690-9640.

Thank you for your understanding as we work to ensure the health and safety of residents.


Additional information on the precautions being taken at Stonehill and general resources on COVID-19/Coronavirus can be found here.

 

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