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VISITOR INFORMATION

What to know when visiting a loved one at Stonehill.


Stonehill Communities regards the safety, health, and well-being of our residents and staff as the utmost priority. Following CDC and IDPH guidance, Stonehill suspended all indoor visitors at the Stonehill Communities Health Center on Friday, March 13, with exceptions made only in end-of-life and compassionate care situations. Family members are encouraged to set up video chat visits to stay connected with loved ones. Assisi Village residents are able to have scheduled indoor visits.

Video Chat Visits with Health Center Residents

Stonehill has iPads available for resident use for video chatting with loved ones. To set up a video chat with your loved one, please schedule a Zoom meeting. Using your email calendar, send the Zoom meeting invite (schedule details and link to join) to the email address for the unit where your loved one lives (view email list). Please include the name of the resident you will be video chatting with. We ask that video chat visits be scheduled 2 days in advance and that weekend video chats times be scheduled no later than Thursday for the upcoming weekend.

Video Chat Times: 9:00 am-11:00 am 1:00 pm-4:30 pm 6:30 pm-8:30pm

These times are set to avoid disruptions to your loved one's regular meal times.

Please see the instructions on how to schedule a Zoom Meeting and invite Stonehill so that it shows up on the unit calendar with the link and a reminder.

On the day of the scheduled Zoom meeting, family will need to call the nurse station of where your loved one lives 15 minutes prior to the scheduled Zoom meeting to ask staff to take the iPad to your loved one. View a full list of resident areas and their email addresses and phone numbers.

Video Chat Times: 9:00 am-11:00 am 1:00 pm-4:30 pm 6:30 pm-8:30pm
To schedule a Zoom appointment please use the unit email address listed here.

If you need further assistance please feel free to contact Activities by calling 563-557-7180 x1320 or x1195.

Indoor Visits at Assisi Village

Family members of residents at Assisi Village are welcome to schedule indoor visits. Residents are limited to two visitors at a time. All visitors must be age 16 or older. Visitors are screened for symptoms upon arrival and must wear masks during the visit. Visits will take place in a designated visit room. To request an indoor visit, please call the Assisi reception desk at 563.583.8234.

Video Chat Visits at Assisi Village

Stonehill has iPads available for resident use for video chatting with loved ones living at Assisi Village. To set up a video chat with your loved one, schedule a meeting via Zoom. Please call the Assisi reception desk at 563.583.8234 for details on how to share the information for your Zoom meeting.


Stonehill Communities Suspends Visitors in response to Coronavirus (COVID-19). 

As Stonehill continues to monitor the unprecedented situation with COVID-19/Coronavirus in the United States we continue to make daily changes to precautions based on recommendations from CMS (Center for Medicare and Medicaid Services), IDPH (Iowa Department of Public Health), and CDC (Center for Disease Control). Under direction from the CMS Director, Stonehill suspended all visitors on Friday, March 13 with exceptions being made only in end-of-life situations. All indoor visitors remain restricted. Outdoor family visits may be scheduled at this time.

These guidelines are in place until further notice for any questions please call 563-557-7180 and to speak to Director of Nursing, Administrator, or House Supervisor. For Wellness Center questions please 563-690-9640.

Thank you for your understanding as we work to ensure the health and safety of residents.


Additional information on the precautions being taken at Stonehill and general resources on COVID-19/Coronavirus can be found here.